Connecting You and
Your Customer for Life

We are a Customer Experience and Service Design consultancy specializing in empowering people to deliver experiences that matter. We pride ourselves in being a boutique agency offering a bespoke and tailored service to our clients.

What we Do
Approach & Services

We work with great companies across a range of industry sectors to create inspiring and innovative customer experiences through CX
research and service design methodologies.

Total Customer Experience Management
Development of a strategy that articulates a clear vision of the experience that a company seeks to create in support of the company’s brand values, including its direct linkage to CX activities, resources and investments.
Customer Experience Design
Creating a blueprint of what the customers and employees think and feel when an experience is created within your company in order to find out what moments of your service have potential to make a difference.
Customer Research
Ethnography & context are used to support a designer’s deeper understanding- the aim is to get ‘under the skin’ of a design problem. Define your target personas, feel the experience and experience it yourself.
Service Innovation
Touching people in the full spectrum of their fundamental drives gives a sense of belonging and mobilizes behavior towards positive transformation. Continuous improvement of internal processes with the aim to improve the customer experience.
What we Do
Our Toolkit
Snow
Customer Journey Mapping
Snow
Service Prototyping (& user testing)
Snow
Ethnographic & Context Mapping
Snow
CX Strategy
Snow
Customer Arena
Snow
Power of Purpose
Snow
Customer Safari
Snow
Customer Excellence
Customer Journey Mapping
Service Prototyping (& user testing)
Ethnographic & Context Mapping
CX Strategy
Customer Arena
Power of Purpose
Customer Safari
Customer Excellence
Team
About Us
Danny Peters
Chief Experience Officer

Are you ready to enter into a lifelong
relationship with your customer?

Annelise Scholl
Communication Designer

Moving people in the full spectrum
of their fundamental principles

Bobby Brand
Visual Designer

Exceeding the limits of Service
and UX Design

Company
Purpose
We work with your organisation to improve the Customer Experience and build a business that is loved by both customers and employees.

Our methodology uses a human-centered, design-based approach, where insights are gathered by using empathy as a tool and placing employees in the shoes of the customer. By using Customer Journey Mapping and Service Design thinking,

Conexperience identifies bottlenecks in business processes and empowers your employees to make smarter, better educated daily decisions so they can deliver better customer experiences and ultimately generate sustained business growth.

Conexperience works with (clients, patients, citizens, students, employees) each and every one of them 'customers' in a specific environment. The Conexperience approach is universal and can be adapted for all target groups.
Service opens up new challenges and opportunities for nearly every organization to differentiate, grow loyalty and create business value.
Let’s connect
Get in Touch
Let’s make something awesome together. Give us a shout!
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